Legal questions Indonesia players ask us
You can close your account permanently through Settings > Account Management. We'll pause all active bets immediately, process any pending payouts within 3–5 business days, and remove your profile from our active database. Your historical records are retained for the period required by law.
We retain account records, transaction history and identity documents for 5 years after closure to comply with anti-money-laundering regulations. You can request earlier deletion of specific personal details by submitting a formal request through support, subject to legal obligations.
Yes. Go to your account dashboard, select Settings > Legal Requests > Data Export, and submit your request. We'll send a complete CSV or PDF file of all deposits, withdrawals, bets and payouts within 14 days to your registered email address.
For withdrawals above a certain threshold, we verify your identity (a photo of your national ID or passport) and confirm your payment method matches your registration. This prevents fraud and money-laundering. Verification usually takes 1–2 business hours for DANA, OVO, GoPay and QRIS withdrawals.
Email our legal team or submit a formal dispute through your account dashboard. Include your account username, the bet or payout in question and your reason for the dispute. We investigate and respond within 7 business days. Where local law permits, arbitration may apply.
We do not sell or share your personal information with third parties except where required by law or to process your payments. Payment processors (DANA, OVO, GoPay, QRIS operators) may access your payment method only to complete your transaction. We never share your gaming activity or account balance publicly.
Log into your account, go to Settings > Profile and update your email, phone number or address. Some details (name, date of birth, national ID) cannot be changed after registration for security and compliance reasons. Contact support if you need to correct identity information.
